Sports Technology Company

Sports technology company ensures compliant, shift-based coverage with Lifted, an Upwork Company™, onboarding nationwide talent in days

Aug 19, 2025

In short about the Impact

  • Tech Support Representatives onboarded through Lifted.

  • Pre-identified talent added via streamlined payroll setup.

  • Shift-based coverage across U.S. time zones.

  • Onboarded in days, not weeks.

  • Seasonal demand met without adding full-time headcount.

The challenges we’ve tackled

Seasonal Demand Spikes

Support volume increased significantly over a short period.

Shift-Based Coverage

Talent needed across all U.S. time zones.

Compliance Requirements

All workers needed to be onboarded as W-2 employees.

Limited Internal Capacity

The team lacked resources to recruit and onboard at scale.

How our solution helped

  • Onboarded sourced Tech Support Representatives across the U.S.

  • Engaged pre-identified talent using the same consistent workflow.

  • Deployed workers in days to meet immediate coverage needs.

  • Enabled flexible schedules to align with peak-time shifts.

It's all in the result and impact.

  • Tech Support Representatives onboarded through Lifted.

  • Pre-identified talent added via streamlined payroll setup.

  • Shift-based coverage across U.S. time zones.

  • Onboarded in days, not weeks.

Key success factors, which
make us different

  • Activated talent assignments rapidly to match volume surges.

  • Enabled part-time and full-time schedules to meet project timeline.

  • Enabled geographic flexibility without additional internal overhead.

  • Preserved workforce compliance and control during high-pressure periods.

The outcome

From Summer Surge to Scalable Strategy: With Lifted as a strategic partner, the company transformed a seasonal staffing problem into a repeatable advantage. They’ve now executed two consecutive peak seasons with a compliantly engaged, flexible support team that requires no long-term commitments. With the right systems in place, the company can scale confidently, whenever and wherever they need talent.

While this work was performed when these Enterprise solutions were embedded in Upwork, the same offerings and more are now available through Lifted, an Upwork Company.

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