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Enterprise healthcare software provider unifies compliant global hiring with Lifted, an Upwork Company™

Lifted, an Upwork Company™ partnered with a healthcare software firm to engage talent across 10 countries using AOR/EOR, ensuring compliance, speed, and operational control.

At a glance.

independent talent engaged

0

independent talent engaged

0

for the completion of pre-identified onboarding

0 days

for the completion of pre-identified onboarding

0 days

Summary

Lifted partnered with a leading healthcare software company that utilizes international talent to support customer service, development, and consulting. They needed a partner who could ensure adherence to local labor laws and preservation of operational speed. Using Lifted’s AOR and EOR models, this Enterprise Healthcare Operations Software Provider now engages talent across 10 countries without sacrificing control, compliance, or speed.

Challenges we tackled

  • Classification Complexity

    Dozens of talent engagements that had to comply with local labor regulations.

  • Fast-Backfill Expectations

    High-priority roles needed to be filled in hours, not weeks.

  • Legacy Talent Networks

    Large population of pre-identified talent required streamlined onboarding.

How our solution helped

This Enterprise Healthcare Operations Software Provider used Lifted’s AOR and EOR models, which enabled them to now engage talent across 10 countries without sacrificing control, compliance, or speed.

  • Enabled compliant engagement via both AOR (for ICs) and EOR (for employee talent)

  • Onboarded 134 contributors across 10 countries in 12 months

  • Cut onboarding timelines down to 2 days for pre-identified talent

Key success factors

  • Workflow Optimization

    Unified AOR and EOR workflows for streamlined management

  • Talent Re-engagement

    Re-engaged pre-identified talent with 8+ years of experience already embedded in client's ecosystem

  • Rapid Backfilling

    Leveraged workflows to enable near real-time backfills

  • Centralized Visibility

    Delivered centralized visibility across a diverse contractor population

The outcome

From Compliance Headache to Scalable Workforce Strategy: This evolution shows how companies in regulated industries can scale globally without compromising on speed, compliance, or operational rigor. With Lifted’s support, they’ve established a program that engages qualified independent talent and employees under a unified, compliant model. The Company now maintains a bench of trusted contributors, onboarded in days, and deployed where and when needed. With classification risks reduced and operating costs optimized, their workforce strategy is future-proof.

While this work was performed when these Enterprise solutions were embedded in Upwork, the same offerings and more are now available through Lifted, an Upwork Company.

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