Global HR technology company accelerates product operations with Lifted, an Upwork Company™
Global HR tech firm partnered with Lifted, an Upwork Company™ to rapidly onboard 30 specialists, resolving support issues and driving productivity gains.
At a glance.
― Senior Product Manager
Summary
To improve the customer experience, a global HR tech company launched a high-impact internal initiative to identify and resolve key pain points in its support platform. The project required a flexible, specialized workforce that could ramp quickly, without increasing internal headcount or burdening existing teams. The company partnered with Lifted to source and onboard ~30 independent talent specializing in analysis, product, and support. Within weeks, the team had not only kicked off the project, but uncovered and resolved a meaningful set of system issues that unlocked measurable productivity gains.
Challenges we tackled
Rapid Talent Deployment
Needed to assemble and onboard ~30 contributors under tight timelines.
Skill Specialization
Required expertise in product analysis, systems design, and user support.
Operational Bottlenecks
Hundreds of unresolved tickets and inefficiencies affecting support workflows.
How our solution helped
The company partnered with Lifted to source and onboard ~30 independent talent specializing in analysis, product, and support. Within weeks, the team had not only kicked off the project, but uncovered and resolved a meaningful set of system issues that unlocked measurable productivity gains.
Sourced and onboarded ~30 independent talent in fewer than 60 days
Delivered talent shortlists in 3 business days; project launched by day 9
Engaged talent resolved 10 of the highest-impact issues, saving over 200,000 hours annually.
Key success factors
Flexible Engagement Model
Activated short-term, high-skill independent talent without triggering additional headcount and budget approvals.
Speed to Impact
Full project team stood up and operational in under two weeks.
Clear Measurable Gains
Hours saved and issues resolved tied directly to business value.
The outcome
From Bottlenecks to Breakthroughs: By engaging Lifted, the company unlocked a scalable, efficient model for project-based hiring, delivering fast, measurable results without slowing down internal teams. In just two months, the team of independent talent uncovered 27 systemic issues, resolved 10 of the most critical, and saved over 200,000 hours in annual support time. With Lifted, the company continues to pursue high-impact initiatives powered by agile talent—delivering outcomes that stick.
While this work was performed when these Enterprise solutions were embedded in Upwork, the same offerings and more are now available through Lifted, an Upwork Company.
