Global EdTech company expands multilingual teaching network with Lifted, an Upwork Company™
Lifted, an Upwork Company™ helped a global edtech firm unify its workforce, scaling educator operations across regions while reducing admin friction and improving transparency.
At a glance.
Summary
As this global education technology company expanded its reach across North America, LATAM, EMEA, and APAC, it needed a way to manage a rapidly growing pool of educators. The team supported language instruction, tutoring, and professional development, yet lacked the systems to scale operations or ensure a high-quality experience for its instructors. With Lifted, the company moved from a manual, fragmented model to a unified workforce infrastructure that improved transparency, reduced administrative friction, and helped build long-term trust with its distributed educator network.
Challenges we tackled
Headcount Constraints
Internal teams couldn’t absorb the administrative load tied to increasing engagements with educators.
Operational Inefficiency
Manual processes created delays in time tracking, payments, and contract management.
Limited Visibility
Lack of a unified system to track talent quality, contracts, or engagement history.
Trust Gaps
Payment delays and inconsistent communications were undermining confidence.
How our solution helped
With Lifted, the company moved from a manual, fragmented model to a unified workforce infrastructure that improved transparency, reduced administrative friction, and helped build long-term trust with its distributed educator network.
Standardized contract structures and approval workflows across teams and regions
Provided flexible contract language to support different currencies, time zones, and delivery formats
Delivered real-time visibility into contracts and performance metrics, improving internal accountability.
Key success factors
Platform Standardization
One solution for onboarding, invoicing, and workforce management across 56 countries.
Educator Experience
Transparent contracts and predictable payments increased satisfaction and engagement.
Operational Alignment
Finance and HR gained visibility into spend and performance, enabling better reporting and resourcing.
Scalable Infrastructure
The company integrated Lifted’s solution with Workday, enabling faster approvals and smoother department-level expansion.
The outcome
From Disconnected Workstreams to Global Workforce Infrastructure: What began as a tactical fix became a strategic workforce shift. In partnership with Lifted, the company now supports nearly 300 educators across 56 countries using a repeatable, scalable model. Talent satisfaction remains high, new departments continue to adopt the model, and internal teams report greater flexibility and efficiency.
While this work was performed when these Enterprise solutions were embedded in Upwork, the same offerings and more are now available through Lifted, an Upwork Company.
