Global language services provider scales multilingual delivery with Lifted, an Upwork Company™
Lifted, an Upwork Company™ enabled a language services firm to scale transcription projects globally, ensuring speed, accuracy, compliance, and cost efficiency across 100+ countries.
At a glance.
Summary
A Global Language Services Provider who specializes in transcription and research for talk-to-text technology utilized Lifted to engage fluent speakers for multiple transcription projects involving the transcription of audio from online databases in support of AI research projects. With programs operating in over 100 countries and languages spanning nearly every continent, they required a workforce model that could scale rapidly, without compromising accuracy, security, or budget control. Lifted enabled centralized tracking, on-demand contractor activation, and a flexible engagement models that matched the need for speed, internal compliance, and cost efficiency.
Challenges we tackled
Massive Project Volume
Thousands of audio files required accurate transcription from fluent speakers.
Language Diversity
195 dialects and language variations needed to be matched with contributors.
Budget Sensitivity
Projects had to be completed without locking in unnecessary spend.
Time-to-Hire Pressure
New contributors had to be activated in hours—not days.
How our solution helped
Lifted enabled centralized tracking, on-demand contractor activation, and a flexible engagement models that matched the need for speed, internal compliance, and cost efficiency.
Onboarded 2,500+ sourced and pre-identified talent across 100+ countries
Delivered 0.5-day average time to hire with bulk sourcing workflows
Enabled flexible, scope-based contracts to avoid overcommitting project budgets
Provided centralized tracking and reporting across all hiring activities
Key success factors
Talent Pool Depth
Access to fluent speakers and transcription experts across nearly 200 languages.
Flexible Engagements
Scope-specific terms allowed hiring managers to match budget to real-time project demand.
Subject Matter Experts
Leveraged Lifted’s teams with expertise in streamlining high-volume hiring in regulated or research-heavy environments.
Centralized Coordination
Shared dashboards ensured alignment across hiring, sourcing, and payments.
The outcome
From Manual Hiring to Program-Level Execution: This engagement transitioned the Global Language Services Provider from a project-by-project hiring approach to a scalable transcription program supported by Lifted’s infrastructure. With 2,500+ talent onboarded YTD (with 0.5-day time-to-hire average!) the company now operates with a fast, flexible, and language-diverse talent model. They continue to scale globally, with Lifted embedded as a strategic partner in their research and language services talent delivery.
While this work was performed when these Enterprise solutions were embedded in Upwork, the same offerings and more are now available through Lifted, an Upwork Company.
