Jumio

Jumio accelerates IT operations across 10 countries with Lifted, an Upwork Company™, resolving 800-ticket backlog in record time

Aug 19, 2025

In short about the Impact

4 days average time-to-hire

10 countries with engaged independent talent

Resolved 800-ticket support backlog

5.0 average contractor rating

The challenges we’ve tackled

High-Stakes Urgency

Some projects required results within 12 hours

Specialized Skill Gaps

Projects called for rare combinations of IT, ERP, and finance system knowledge

Operational Backlogs

Support teams were buried under hundreds of unresolved tickets

Capacity Overload

Internal staff faced 26+ concurrent projects with limited project management resources

How our solution helped

"

To reach our goals, Jumio needs to move faster, better, and cheaper—with ironclad security and trust. I sleep well at night because I know if we don’t have the expertise in-house, we can get it through Lifted.

"

Peter Andrada

VP of IT

Key success factors, which
make us different

Always-on access to a global, specialized talent

Contract flexibility for fluctuations in project needs

Standout contributors engaged repeatedly

Empowered leaders to focus on outcomes, not task management

While this work was performed when these Enterprise solutions were embedded in Upwork, the same offerings and more are now available through Lifted, an Upwork Company.

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Client cases

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