Global HR Technology Company

Global HR technology company accelerates product operations with Lifted, an Upwork Company™, saving 200,000+ hours annually by onboarding 30 specialists in 2 months

Aug 19, 2025

In short about the Impact

~30 independent talent onboarded in under 2 months.

Independent talent identified 27 issues and resolved the top 10 within two months, resulting in more than 200,000 hours saved annually.

Lifted received a 80% CSAT score across quality, velocity, and team satisfaction.

The challenges we’ve tackled

Rapid Talent Deployment

Needed to assemble and onboard ~30 contributors under tight timelines.

Skill Specialization

Required expertise in product analysis, systems design, and user support.

Operational Bottlenecks

Hundreds of unresolved tickets and inefficiencies affecting support workflows.

How our solution helped

Sourced and onboarded ~30 independent talent in fewer than 60 days.

Delivered talent shortlists in 3 business days; project launched by day 9.

Engaged talent resolved 10 of the highest-impact issues, saving over 200,000 hours annually.

"

With talent from Lifted, we completed the first phase of the project on time.

"

Senior Product Manager

It's all in the result and impact.

~30 independent talent onboarded in under 2 months.

Independent talent identified 27 issues and resolved the top 10 within two months, resulting in more than 200,000 hours saved annually.

Lifted received a 80% CSAT score across quality, velocity, and team satisfaction.

Key success factors, which
make us different

Flexible Engagement Model

Activated short-term, high-skill independent talent without triggering additional headcount and budget approvals.

Speed to Impact

Full project team stood up and operational in under two weeks.

Clear Measurable Gains

Hours saved and issues resolved tied directly to business value.

The outcome

From Bottlenecks to Breakthroughs: By engaging Lifted, the company unlocked a scalable, efficient model for project-based hiring, delivering fast, measurable results without slowing down internal teams. In just two months, the team of independent talent uncovered 27 systemic issues, resolved 10 of the most critical, and saved over 200,000 hours in annual support time. With Lifted, the company continues to pursue high-impact initiatives powered by agile talent—delivering outcomes that stick.

While this work was performed when these Enterprise solutions were embedded in Upwork, the same offerings and more are now available through Lifted, an Upwork Company.

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