Jumio accelerates IT operations across 10 countries with Lifted, an Upwork Company™

Jumio leveraged Lifted, an Upwork Company™ to expand IT capacity across 10 countries, staying agile while maintaining quality and security in every initiative.

At a glance.

Average time-to-hire

0 days

Average time-to-hire

0 days

with engaged independent talent

0 countries

with engaged independent talent

0 countries

resolved from support backlog

0 tickets

resolved from support backlog

0 tickets

average contractor rating

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average contractor rating

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“
To reach our goals, Jumio needs to move faster, better, and cheaper—with ironclad security and trust. I sleep well at night because I know if we don’t have the expertise in-house, we can get it through Lifted.

To reach our goals, Jumio needs to move faster, better, and cheaper—with ironclad security and trust. I sleep well at night because I know if we don’t have the expertise in-house, we can get it through Lifted.

Peter Andrada

VP of IT

Peter Andrada

VP of IT

Summary

Jumio turned to Lifted, an Upwork Company™, for a more agile way to expand its IT capacity across 10 countries. With Lifted’s global workforce solutions, they could stay ahead of growing demand while keeping quality and security at the core of every initiative.

Challenges we tackled

  • High-Stakes Urgency

    Some projects required results within 12 hours

  • Specialized Skill Gaps

    Projects called for rare combinations of IT, ERP, and finance system knowledge

  • Operational Backlogs

    Support teams were buried under hundreds of unresolved tickets

  • Capacity Overload

    Internal staff faced 26+ concurrent projects with limited project management resources

Key success factors

  • On-Demand Talent Pool

    Always-on access to a global, specialized talent

  • Agile Resource Management

    Contract flexibility for fluctuations in project needs

  • Proven Talent Retention

    Standout contributors engaged repeatedly

  • Strategic Leadership Focus

    Empowered leaders to focus on outcomes, not task management

While this work was performed when these Enterprise solutions were embedded in Upwork, the same offerings and more are now available through Lifted, an Upwork Company.

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